Refund policy

All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.

Many of our items are custom-made, personalized, or produced to order, and cannot be resold or reused. For this reason, orders cannot be canceled, refunded, or changed after checkout.

Please Review Before Purchasing

We strongly encourage customers to:

• Review product descriptions carefully

• Double-check sizing, colors, and customization details

• Contact us before ordering if you have any questions

By completing a purchase, you acknowledge and agree to this policy.

 

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect due to our error, please contact us within 48 hours of delivery with clear photos so we can review the issue and determine an appropriate resolution.

 

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Contact

If you have questions prior to ordering, please reach out to us at:

customerservice@smithandengland.com